§1 Scope and Contracting Party
These General Terms and Conditions ("Terms") govern the contractual relationship between the provider and users of the "LAE Membership" subscription ("Customer", "you"). They apply to consumers within the meaning of § 13 BGB and to business customers (entrepreneurs) within the meaning of § 14 BGB alike, unless a provision expressly distinguishes between the two.
Full company details are available in our Imprint. By creating an account or completing a subscription order, you accept these Terms.
§2 Subject of the Contract
LAE Market Services provides digital market analysis content — including macro analyses, market reports, technical analyses, seasonality data, COT reports, stock screener reports and related dashboards — accessible through a password-protected web portal (the "Portal") under a subscription plan called "LAE Membership".
All content is compiled for informational and educational purposes only and does not constitute investment advice. See our Disclaimer for the full risk warning.
We continuously develop our products and may add, modify or discontinue individual reports or features within the Membership, provided the overall value of the subscription is not materially reduced.
§3 Registration and Account
Use of the Portal requires an account with a valid email address. You must provide accurate and complete information and keep your login credentials confidential. You are responsible for all activity under your account and must notify us immediately of any suspected unauthorized use.
§4 Contract Conclusion
The presentation of LAE Membership on our website does not constitute a binding offer, but an invitation for the Customer to submit an order. By completing the checkout process, the Customer submits a binding offer to conclude a subscription contract. The contract is concluded upon our order confirmation by email or, at the latest, upon activation of Portal access.
§5 Right of Use
For the duration of an active subscription, we grant the Customer a non-exclusive, non-transferable right to access and use the Portal and its content for personal or internal business purposes.
The Customer may not:
- Reproduce, redistribute, resell or publicly share Portal content
- Systematically extract or scrape content by automated means
- Sublicense, share or provide account access to third parties
Saving or printing individual reports for personal reference remains permitted. Upon termination of the subscription, the right of use ends and Portal access is deactivated.
§6 Free Trial
New Customers may be offered a free trial period (currently 7 days) with full Portal access. Unless cancelled before the trial ends, the subscription automatically converts into the paid plan selected at signup and is billed via the payment method provided. Cancellations must be made before the trial period expires to avoid any charge.
§7 Prices and Payment
All prices are shown in the amount and currency displayed at checkout and include statutory VAT where applicable. Subscription fees are billed in advance for the selected billing period (monthly or annually).
Payments are processed by an external payment service provider; that provider's own terms and privacy policy apply to the payment process. In case of payment default, we reserve the right to suspend Portal access until the outstanding amount is settled.
§8 Contract Term and Cancellation
LAE Membership is available on a monthly or annual billing cycle with no minimum contract term. The Customer may cancel at any time via account settings or by contacting us at info@lae-market-services.com. Cancellation takes effect at the end of the current, already-paid billing period; Portal access remains active until then.
No partial refunds are issued for the remaining days of an already-paid period, without prejudice to the statutory right of withdrawal under §9. See our Refund Policy for a plain-language summary.
§9 Right of Withdrawal (Consumers)
Consumers have a statutory right to withdraw from this contract within 14 days without giving any reason.
Withdrawal period. The withdrawal period is 14 days from the date of contract conclusion (§4). To exercise the right of withdrawal, you must inform us (LAE Market Services, Mike Ploetz, Goebenstraße 29, 30163 Hannover, Germany, info@lae-market-services.com) of your decision to withdraw by a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than 14 days from the day on which we receive notice of your withdrawal, using the same means of payment you used for the original transaction, unless expressly agreed otherwise. This applies regardless of whether or to what extent you have already used the Portal during the withdrawal period, as we do not condition immediate access on any separate waiver of your right of withdrawal.
Model Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back to us.)
§10 Availability
We aim for high availability of the Portal but do not guarantee uninterrupted access. Maintenance windows, technical disruptions, or circumstances beyond our reasonable control — including failures of third-party data providers or hosting infrastructure — may cause temporary unavailability. Statutory warranty rights remain unaffected.
§11 Liability
Content and analyses are provided for informational purposes only and do not constitute investment advice. Our full risk warning and liability disclaimer regarding trading decisions is set out in the Disclaimer, which forms an integral part of these Terms.
Beyond that, for claims arising from this contract, our liability is limited to damages caused by intent or gross negligence, and to the breach of material contractual obligations (cardinal obligations) essential to achieving the purpose of the contract — in the latter case limited to the foreseeable, typical damage. Liability for injury to life, body or health, and under the German Product Liability Act, remains unaffected.
§12 Termination for Cause
Either party may terminate the contract for good cause without notice, in particular in the event of a material breach of these Terms — such as repeated payment default, unauthorized account sharing, or misuse of Portal content — that is not remedied within a reasonable grace period after written notice.
§13 Changes to these Terms
We may update these Terms to reflect changes in our services or applicable legal requirements. Customers will be notified of material changes by email at least 30 days in advance and may object or terminate the contract before the changes take effect. Continued use of the Portal after that date constitutes acceptance of the updated Terms.
§14 Final Provisions
The language of this contract is English. These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected.
The place of jurisdiction, to the extent legally permissible, is Hannover, Germany. Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.